Refund policy

RETURN, REFUND & CANCELLATION POLICY

RETURNS

Because our food is freshly prepared and perishable, we do not accept returns or exchanges. If something is wrong with your order, see the Quality Guarantee and Order Errors sections below: we will replace it, credit you or refund you.

CANCELLATIONS

All orders require a minimum of 24 hours advance notice.

Cancellations made more than 24 hours before the scheduled pickup or delivery date will receive a full refund.

Cancellations made within 24 hours of the scheduled pickup or delivery date cannot be refunded, as ingredients have already been purchased and preparation has begun.

If you need to modify your order (change package type, add or remove add-ons, or adjust quantities), please contact us at least 24 hours before your scheduled date:

Phone: (818) 230-1320. Email: info@anoushtogo.com

QUALITY GUARANTEE

If you are unsatisfied with the quality of your order, please contact us within 24 hours of receiving it. We will work with you to make it right, whether that means a replacement, credit, or refund at our discretion.

ORDER ERRORS

If your order arrives with missing or incorrect items, please contact us immediately. We will arrange a replacement or issue a partial refund.

REFUND TIMING

Approved refunds go back to the original payment method, or to your Anoush ToGo store credit if that is what you paid with, within 5 to 10 business days.